Policy – TCN: AmeriCorps Team Leader Positions
The following information taken from the AmeriCorps National Civilian Community Corps (NCCC) is provided to help you better define your Team Leader position descriptions.
Position Overview
The team leader manages the day-to-day activities of member crews. He or she serves as a role model, facilitator, and educator, and encourages high standards for members involved in community-based, service projects. The team leader reports directly to a unit leader. For TCN Corps, this would be the Crew Leader or Supervisor and Teams are your Crews.
Duties and Responsibilities
- Supervise, motivate, direct, and coordinate a team of young adults in a structured program of service, education, and training; maintain order; develop a positive team morale; foster teamwork; monitor standards of behavior; ensure the safety of members, including the proper use of equipment; model a good work ethic and work alongside members to set the work pace.
- Plan daily and weekly team schedules that will result in the execution of project objectives and activities. Manage service-learning projects, locally or on spikes (sites away from the main campus where teams establish temporary living arrangements for up to two months).
- Assist and support member development through regular assessment and goal setting. Ensure the development of good work habits on site as well as career and interpersonal skills off site.
- Assist and support members in the development of leadership skills. Identify and nurture leadership opportunities at the service project site and otherwise.
- Coordinate project logistics with unit leaders and project sponsors; participate in staff and member meetings; and serve as programmatic and administrative liaison between members and staff.
- Conduct regularly scheduled team meetings designed to unify team members by building consensus, negotiating, resolving conflicts, and providing structured feedback.
- Oversee the care, safety and well-being of the team members.
- Facilitate, encourage, support, and model service-learning integration. Conduct or coordinate training such as skill building workshops, safe work practices, team-building exercises, minicourses, and physical conditioning.
- Manage budget for spikes and submit written reports on project progress, achievements, and accomplishments; member evaluations; and special activities or incidents. Maintain daily records, leave of absence requests, service forms, etc.
- Monitor clean-up of common areas of living quarters, room cleanliness, uniform appearance, deskstaffing, quiet hours, and adherence to all AmeriCorps*NCCC policies.
Supervisory Role
The team leader, working closely with a Crew leader, accomplishes daily tasks as assigned. Potentially difficult or controversial problems are referred to a unit leader for guidance, advice, or resolution. Team leaders are evaluated on day-to-day activities, service project objectives, supervisory skills, setting a positive model for team members, interaction with others, regulatory compliance, soundness of judgment, and timeliness of action.
